MedFlow Privacy Policy

Last updated: October 7, 2026

1. Introduction

MedFlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical appointment booking and clinic management platform.

2. Information We Collect

2.1 Patients

We collect minimal personal data to facilitate appointment booking:

  • Contact Details: Name and phone number (OTP-verified).
  • Optional Information: Email address, date of birth, and gender.
  • Appointment History: Booking dates, times, status, and related transactions.
  • Queue Display Privacy: In digital waiting rooms, only your masked name (e.g., "Ahmed B.") or queue code is displayed publicly.

2.2 Doctors

For professional accounts, we collect verification and operational data:

  • Profile Information: Name, specialty, contact details, clinic address, and photo.
  • Credentials & Verification: Diplomas, ID card, commercial register, and professional licenses.
  • Financial Details: Wallet transactions, bank account documents (cheque), and payout histories.
  • Prescription Data: Modifying templates are saved in the database, but patient-specific medical prescriptions are generated entirely client-side on your device and are not stored on MedFlow servers.

2.3 Receptionists

When invited by a doctor:

  • Account Details: Name, email, password, and link token.
  • Access Limits: Receptionist accounts have limited permissions and cannot access billing, wallets, payouts, or doctor profile settings.

3. Data Storage & Security

  • Local Storage: MedFlow utilizes IndexedDB in your browser for offline synchronization and temporary storage.
  • Database Synchronization: Synced data is securely stored in our PostgreSQL database.
  • Payment Processing: All electronic transactions are handled securely by Chargily Pay. We do not store or process raw credit card or bank details.

4. Artificial intelligence services

Selected MedFlow features use the Claude API provided by Anthropic to provide functionality such as information summarization and contextual product assistance. When these features are used, information necessary to fulfill the requested function may be processed by the relevant service provider.

AI-generated content is assistive, supports administrative workflows and does not replace professional medical judgment.

5. Contact Us

For any questions regarding this Privacy Policy:

Email: contacts@medflowdz.com